Ordering

Customer Service Hours:
Monday to Friday – 9:00 a.m. to 6:00 p.m. (ET)

French Customer Service Hours:
Monday to Friday – 9:00 a.m. to 5:00 p.m. (ET)

Orders are fulfilled for healthcare practitioners and health food stores only. Please contact customer service for other buying options.

Orders may also be placed at anytime
by fax or email:

TEL (800) 263-5861
FAX (800) 722-9953
EMAIL sales@atrium-innovations.com

Greater Toronto Area:
tel (905) 508-2050
fax (905) 508-2055

All orders are shipped the next day when placed before 4:00 PM EST.

Atrium Innovations strives to keep our prices as low as possible without compromising the quality and efficacy of our products; however, from time to time circumstances may arise where we may need to change prices without advance notice.

DELIVERY

We provide expedited delivery service upon request (fees apply) because of the importance of having the products on hand for your patient. Delivery can be expected within 2 days of shipping from our facilities. If not received within this time, contact the Customer Service department. Upon receipt of your order, please check it immediately. Report any discrepancies within three days of receipt.

HANDLING FEES & TERMS

• All orders over $300 are shipped free of charge.
• Orders under $300 will be charged $15.00 (all provinces except NT, NU, YT)
• Orders under $500 will be charged $35.00 (NT, NU, YT)
• An additional $5.00 handling fee will apply to shipments going to an alternative address placed through fax/email/phone.
• Your order may be prepaid in full, or charged to your VISA, American Express or MasterCard.

* Before taxes

Returns

Products can be returned within 30 days from date of purchase unless marked or defaced. Products with lapsed expiry dates are not accepted. Returns require preauthorization and are subject to a 25% restocking fee plus shipping costs. Probiotic and homeopathic products are not accepted for return.

To submit a return request, please contact customer service via phone or email. Please have the following information ready: Atrium account information, original order number and/or invoice number, reason for requesting a return, and product information, including product number and lot number.