Customer Service

Customer Service


Customer Service Hours:
Monday to Friday – 9:00 a.m. to 6:00 p.m. (ET)

French Customer Service Hours:
Monday to Friday – 9:00 a.m. to 5:00 p.m. (ET)

Orders are fulfilled for healthcare practitioners and health food stores only. Please contact customer service for other buying options.

Orders may also be placed at anytime
by fax or email:

TEL (800) 263-5861
FAX (800) 722-9953

Greater Toronto Area:
tel (905) 508-2050
fax (905) 508-2055

All orders are shipped the next day when placed before 4:00 PM EST.

Atrium Innovations strives to keep our prices as low as possible without compromising the quality and efficacy of our products; however, from time to time circumstances may arise where we may need to change prices without advance notice.


We provide expedited delivery service upon request (fees apply) because of the importance of having the products on hand for your patient. Delivery can be expected within 2-5 business days of shipping from our facilities, depending on your location. If not received within this time, contact the Customer Service department. Upon receipt of your order, please check it immediately. Report any discrepancies within three days of receipt.


  • All orders over $300 are shipped free of charge.
  • Orders under $300 will be charged $15.00 (all provinces except NT, NU, YT)
  • Orders under $500 will be charged $35.00 (NT, NU, YT)
  • An additional $5.00 handling fee will apply to shipments going to an alternative address placed through fax/email/phone.
  • Your order may be prepaid in full, or charged to your VISA, American Express or MasterCard.

  • * Before taxes


Products can be returned within 30 days from date of purchase unless marked or defaced. Products with lapsed expiry dates are not accepted. Returns require preauthorization and are subject to a 25% restocking fee plus shipping costs. Probiotic and homeopathic products are not accepted for return.

To submit a return request, please contact customer service via phone or email. Please have the following information ready: Atrium account information, original order number and/or invoice number, reason for requesting a return, and product information, including product number and lot number.

Tel: 1-800-263-5861 Fax: 1-800-722-9953

Canada 1-150 Via Renzo Drive Richmond Hill, ON Canada L4S 0J7

Health Products Stewardship Association

Health Product Stewardship Association (HPSA) is a not for-profit association funded and governed by the health products industries. HPSA was formed to respond to government and environmental issues relating to the collection and safe disposal of unused or expired health products returned by the public in provinces having regulations requiring industry stewardship programs. For information specific to your province visit