Customer Service
Effective September 1, 2024
Ordering
Customer Service is pleased to take orders during the following hours: 9:00 AM to 5:00 PM EST Monday to Friday
TEL 1.800.263.5861 I Toronto Area: TEL 1.905.508.2050
Orders may also be placed at anytime through your Atriumpro.ca online account or email sales@atrium-innovations.com
All orders will be processed and shipped within the next 3 business days when placed before 1:00 PM EST.
We strive to keep our prices as low as possible without compromising the quality and efficacy of our products; however, from time-to-time circumstances may arise where we may need to change prices without advance notice.
All Sales Are Final. Once your order has been placed we are unable to modify or cancel your order. Please carefully review your order before confirming your purchase. No returns accepted.
Handling Fees & Terms
Placed with Customer Service
- Minimum Order of $79*
- Orders $79 to $299 will be charged $40 (all provinces except NT, NU, YT)*
- Orders $79 to $500 will be charged $65 (NT, NU, YT)*
- Order minimums must be met on each order
- We guarantee our products with at least 6 months shelf-life
- Orders can be placed for in-stock products only
- An additional $5.00 handling fee will apply to drop shipments placed through email/phone
- Your order may be charged to your VISA, American Express or MasterCard
*Before taxes and after any applicable discounts/promotions
Shipping
Shipping schedules are approximate and are based on prevailing market conditions applicable respectively at the time of purchase.
In support of our sustainability ambition of decreasing carbon emissions all orders will be shipped standard ground.
Refrigerated products shipping to SK, AB, BC, NL, NT, NU and YT will be shipped standard ground in temperature-controlled conditions.
We do not ship to PO boxes and shipping is only available within Canada.
Any shipping errors or damages must be reported to the Customer Service Department within three days of receipt of products.
*During holidays and promotional periods, we may experience a higher-than-normal volume and processing, shipping and delivery times may vary.
Delivery
Delivery can be expected within 2- 7 business days of shipping from our facilities, depending on your location. If not received within this time, contact the Customer Service Department.
Email: sales@atrium-innovations.com
Canada 25 Sheppard Avenue West Toronto, Ontario Canada M2N 6S6
Health Products Stewardship Association
Health Product Stewardship Association (HPSA) is a not for-profit association funded and governed by the health products industries. HPSA was formed to respond to government and environmental issues relating to the collection and safe disposal of unused or expired health products returned by the public in provinces having regulations requiring industry stewardship programs. For information specific to your province visit http://www.healthsteward.ca/
Active Promos and Conditions
*Get 10% OFF when you buy select products. Offer valid from November 17th to December 15th, 2025 at 11:59 PM EST, while supplies last. Use code WINTER1025 at checkout. Promo code is one-time use only. Offer may be cancelled at any time without notice. This offer is applicable only on specified Genestra Brands® and Pure Encapsulations® skus in this booklet. This offer is subject to stock availability and does not include applicable taxes. Offer valid in Canada and only for Canadian shipping addresses. Not valid in combination with any other offers or promotions. Void where prohibited or restricted.
*Get 15% OFF on Genestra Brands® GABA 700 on your next 2 purchases. Offer valid from December 1 to December 29, 2025 at 11:59 PM EST, while supplies last. Use code GABA15 at checkout. Promo code is two-time use. Offer may be cancelled at any time without notice. This offer is applicable only on specified Genestra Brands® sku. This offer is subject to stock availability and does not include applicable taxes. Offer valid in Canada and only for Canadian shipping addresses. Not valid in combination with any other offers or promotions. Void where prohibited or restricted.
*Get 15% OFF on Digest Plus and Formula OSX on your next 2 purchases. Offer valid from December 1, 2025 until January 9, 2026 at 11:59 PM EST, while supplies last. Use code BIS1525 at checkout. Promo code is two-time use. Offer may be cancelled at any time without notice. This offer is applicable only on the specified Genestra Brands Digest Plus (10509/10509180) and Formula OSX (05250180) skus. This offer is subject to stock availability and does not include applicable taxes. Offer valid in Canada and only for Canadian shipping addresses. Not valid in combination with any other offers or promotions. Void where prohibited or restricted.